This error appears when your license is already activated on one WhatsApp number, and you're trying to use the same license on a different number without removing it from the first.
Follow the steps below to resolve this issue:
🔁 1. Transferring Your License to a New Number (If Current Number Is Active)
👉 Step 1: Remove the License from the Current Number
Go to the Plan Details section in the extension.
Locate your current license.
Click “Remove License” to detach it from the existing number.
👉 Step 2: Insert License into the New Number
After removing it from the old number, open the profile on the new number.
Enter your license code.
✅ Your license is now successfully transferred!
🚫 2. If Your Current Number is Blocked
If the number where the license was previously activated is blocked, follow these steps:
👉 Step 1: Install the Extension on the New Number
Download and set up the WA Workflow Extension on your new device or number.
👉 Step 2: Access License Management
Open the Profile section within the extension.
Click on “Manage License.”
👉 Step 3: Insert License Code
Enter your existing license key.
Click “Search.”
Your blocked number will appear.
👉 Step 4: Remove the Blocked Number
Click “Remove” next to the blocked number.
👉 Step 5: Add License to the New Number
Once the blocked number is removed, input the license code into your new number’s profile.
✅ The license will now be active on your new number.
3. Reset License Key from Admin Panel
Before proceeding, please ensure:
You have access to the email address linked to your license key
You can log in to the Admin Panel using the same email
Step 1: Open the Admin Panel
Visit the Admin Panel login page
Log in using the same email address that is associated with your license key
⚠️ Important:
You must log in with the registered email. License management options will not appear for other emails.
Step 2: Access the License Dashboard
After successful login, you will be redirected to the Dashboard
From the dashboard, click on License Key Dashboard
Step 3: Select the License Key
You will see a list of all license keys linked to your account
Locate the license key you want to reset
Step 4: Reset the License Key
Next to the selected license key, click on the Reset option
Confirm the action when prompted
Once reset:
All currently connected devices will be disconnected
You can now reinsert the license key on your desired device