> For the complete documentation index, see [llms.txt](https://docs.wawf.app/wa-workflow/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wawf.app/wa-workflow/features/integrations.md).

# How to Use the Quick Reply Feature In WA WorkFlow Feature.

## **How to Use the Quick Reply Feature**

### **Overview**

The **Quick Reply** feature allows users to create pre-set messages that can be sent with minimal effort. It improves communication efficiency, especially when managing repetitive tasks or inquiries. One of the standout features is the ability to **Create Funnels** for sending multiple messages in a structured sequence.

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### **Key Features of Quick Reply**

1. **Pre-set Messages**: Create reusable message templates to save time.
2. **Create Funnels**: Build message flows that include multiple message types.
3. **Status Control**: Enable or disable templates based on availability.
4. **Sending Delays**: Set specific delays between messages for a natural flow.
5. **Keyword Automation**: Integrate with workflows to trigger funnels automatically.
6. **Easy Access**: Pin Quick Replies for quick selection from the reply bar.

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### **Step-by-Step Guide**

#### **1. Accessing the Quick Reply Feature**

* Go to the **Quick Reply** section in the application.
* Use the **Add Quick Reply** button to create new responses or manage existing ones.

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#### **2. Adding a Quick Reply**

1. **Quick Reply Name**:
   * Provide a clear and descriptive name for the quick reply.
2. **Pin in a Quick Reply Bar**:
   * Enable this option to display the Quick Reply on the main reply bar for quick access.
3. **Edit Before Sending**:
   * Toggle this option if you want to review or modify the message before it’s sent.
4. **Mention All Group Participants**:
   * Enable this setting to tag all participants in the group when sending the message.
5. **Create Funnel**:
   * Turn this on to create a **message flow** that includes multiple message types.

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### **3. Creating a Funnel**

The **Create Funnel** feature is one of the best tools in Quick Reply. It allows you to build a structured message flow with multiple messages, intervals, and formats.

#### **Steps to Create a Funnel**:

1. Enable the **Create Funnel** option.
2. Add multiple messages in sequence, for example:
   * **Message 1**: Product description (text-based).
   * **Message 2**: Product image (image attachment).
   * **Message 3**: Product video (video file).
   * **Message 4**: Audio message.
   * **Message 5**: Document attachment.
3. **Set Sending Intervals**:
   * Define the delay time between messages to ensure a natural message flow.
   * Example:
     * **Message 1**: 5 seconds delay.
     * **Message 2**: 10 seconds delay.
     * **Message 3**: 15 seconds delay.

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### **4. Keyword Automation with Workflows**

You can send funnels automatically using **keyword automation** in the **Workflow** feature.

#### **Steps to Automate with Keywords**:

1. Go to the **Workflow** section.
2. Set up a trigger keyword, such as **"interested"**.
3. Link the keyword to your Quick Reply funnel.
4. Save and activate the workflow.

**Example**:

* If a customer sends the message **"interested"**, the funnel will automatically execute. The sequence may look like this:
  * First Message: Text description of the product.
  * Second Message: Product image.
  * Third Message: Product video.
  * Fourth Message: Audio explanation.
  * Fifth Message: Document (e.g., product brochure).

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### **5. Saving and Using Quick Replies**

1. Once the funnel is configured, click **Save**.
2. Access saved Quick Replies from the reply panel.
3. Pin important funnels to the **Quick Reply Bar** for quick execution.

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### **6. Managing and Editing Funnels**

* **Edit Funnels**: Use the edit icon to modify messages, intervals, or content.
* **Delete Funnels**: Use the delete icon to remove outdated Quick Replies or funnels.
* **Organize Funnels**: Group and label funnels for easy identification.

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### **7. Additional Tips**

* Use **different message formats** to engage users effectively (text, images, videos, audio, and documents).
* Set **appropriate delays** between messages for a human-like flow.
* Combine **Keyword Automation** with funnels for seamless workflow execution.

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### **Example Scenario**

* **Trigger**: Keyword = **“interested”**
* **Funnel Flow**:
  1. **Message 1**: “Thank you for your interest! Here's a quick overview of our product.”
  2. **Message 2**: Product image attachment.
  3. **Message 3**: Product demo video.
  4. **Message 4**: Audio message describing product benefits.
  5. **Message 5**: PDF document containing detailed specifications.
* **Delays**:
  * Message 1: 5 seconds
  * Message 2: 10 seconds
  * Message 3: 15 seconds

This ensures smooth and engaging communication without manual intervention.

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With **Funnels** and **Keyword Automation**, Quick Reply becomes a powerful tool for automating responses and enhancing user engagement effortlessly.

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