# How to Use the Schedule Feature in WA Workflow

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## **Knowledge Base: How to Use the Schedule Feature**

### **Overview**

The "Schedule" feature allows users to schedule messages, automate actions, and organize workflows. It supports both one-time scheduling and repeated tasks with customizable options.

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### **Accessing the Schedule Feature**

1. Navigate to the **"Add Schedule"** section within the application.
2. You will see two tabs:
   * **Once**: For one-time schedules.
   * **Repeated**: For schedules that occur at intervals.

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### **Step-by-Step Guide**

#### **1. One-Time Scheduling**

To create a one-time schedule:

1. **Schedule For**:
   * Use the dropdown menu to select the target (group, contact, or entity).
2. **Templates Type**:
   * Choose the type of template (e.g., **Message**).
   * Enter the content in the text box.
     * You can format the message using the provided tools (variables, bold, italic, underline, emojis).
3. **Schedule Date & Time**:
   * Set the specific date and time for the message/action.
4. **Actions and Options**:
   * **Group Actions**:
     * Add or remove contacts from groups (admin access required).
   * **Custom Tab Actions**:
     * Add or remove contacts from the custom chat tab.
   * **Reply Received Actions**:
     * Discard a schedule after replying.
   * **Labels Actions**:
     * Add or remove contacts from specific labels.
   * **Other Options**:
     * Archive chat.
     * Block chat.
     * Enable automatic sending if the schedule time has passed.
5. **Save the Schedule**:
   * Click the **Save** button to confirm.

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#### **2. Repeated Scheduling**

For recurring tasks:

1. Switch to the **"Repeated"** tab.
2. **Schedule Date & Time**:
   * Select the initial date and time for the action.
3. **Repeated Type**:
   * Choose the repetition interval:
     * **Minute**
     * **Hourly**
     * **Daily**
     * **Weekly**
     * **Custom**
4. **Duration and End Schedule**:
   * **Start and End Time**:
     * Choose between **Run anytime** or **Run between a specific time period**.
   * **End Schedule Repeating On**:
     * Choose either:
       * **Number of Times Repeating**: Specify how many times the schedule will repeat.
       * **Complete On Date**: Set an end date.
5. **Actions and Options**:
   * Similar to one-time scheduling, you can:
     * Archive chats.
     * Block chats.
     * Enable automatic sending if the schedule time has passed.
6. **Save the Schedule**:
   * Click the **Save** button.

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### **Additional Notes**

1. **Admin Privileges**:\
   For group-related actions, ensure you have admin permissions.
2. **Labels and Custom Tabs**:
   * Use labels to organize contacts effectively.
   * Custom tabs help to streamline conversations by grouping selected contacts.
3. **Automatic Sending**:
   * If the scheduled time passes, enabling this option ensures no message is missed.

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### **Troubleshooting**

* **Message Not Sending**:\
  Ensure the date, time, and recipient are correctly configured. Check permissions for group actions.
* **Schedule Not Repeating**:\
  Verify the repetition settings and ensure an end time or completion date is provided.

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