How to Change or Remove Number

Welcome to the WA Workflow Extension! This guide will walk you through how to manage your phone number and license within the extension. It covers the steps to change, transfer, or remove a number in case of issues like a blocked number, along with some usage limitations.

Table of Contents

1. Changing or Transferring Your License to a New Number

2. Adding a New Number if Your Current Number is Blocked

3. Using the License on Multiple Devices

4. Additional Support

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1. Changing or Transferring Your License to a New Number

To transfer your license from one number to another, follow these easy steps:

1. Go to the Profile Section:

   • Open the WA Workflow Extension.

   • Click on Profile.

2. Access Plan Details:

   • In the Profile menu, find and select Plan Details.

3. Remove License from Current Number:

   • Inside the Plan Details section, locate your current license.

   • Click Remove License to detach it from the existing number.

4. Insert License into the New Number:

   • After removing it from the old number, enter the license code into the new number’s profile.

   • Your license is now transferred to the new number!

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2. Adding a New Number if Your Current Number is Blocked

If your current number is blocked and you need to use a new number, here’s what to do:

1. Install the Extension on the New Number:

   • Download and set up the WA Workflow Extension on the new device/number.

2. Open Profile and Manage License:

   • Go to Profile within the extension.

   • Select Manage License.

3. Insert License Code:

   • Enter the license code associated with your original account.

   • Click Search; this will display your blocked number.

4. Remove the Blocked Number:

   • When your old (blocked) number appears, remove it by clicking Remove.

5. Add License to the New Number:

   • With the old number removed, input the license into the new number’s profile.

   

3. Reset License Key from Admin Panel

Before proceeding, please ensure:

• You have access to the email address linked to your license key

• You can log in to the Admin Panel using the same email

Step 1: Open the Admin Panel

• Visit the Admin Panel login page

• Log in using the same email address that is associated with your license key

• ⚠️ Important: You must log in with the registered email. License management options will not appear for other emails.

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Step 2: Access the License Dashboard

• After successful login, you will be redirected to the Dashboard

• From the dashboard, click on License Key Dashboard

  

Step 3: Select the License Key

• You will see a list of all license keys linked to your account

• Locate the license key you want to reset

Step 4: Reset the License Key

• Next to the selected license key, click on the Reset option

• Confirm the action when prompted

Once reset:

• All currently connected devices will be disconnected

• You can now reinsert the license key on your desired device

  

When Should You Use License Reset?

You may need to reset your license key if:

• You changed or reinstalled your device

• You reached the maximum device limit

• The extension is asking for the license key again

• A device was disconnected unexpectedly

4. Using the License on Multiple Devices

The WA Workflow Extension allows you to use a single license on up to 4 devices with the same number. This means:

• You can install the extension on both a primary and a secondary device.

• Log in with the same number on each device to ensure usage.

• 📝 License Activation Info

  When you register your license on your primary device, the other 3 devices will automatically connect using the same license. You do not need to enter the license key again on the other devices.

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5. Additional Support

For any further assistance with transferring or managing your number, or if you encounter any issues, please contact our Support Team. We're here to help!