# Why is the extension asking for my license key even though it is not expired?

Our extension works through **live internet connection** and **real-time API verification**.\
Because of this, sometimes due to **internet issues** or **temporary API problems**, your license data may not load correctly. In such cases, the extension may ask you to **re-enter your license key**, even if your license is still active.

### <mark style="color:green;">✅</mark> <mark style="color:green;"></mark><mark style="color:green;">**No need to worry**</mark>

If your license is not expired, there is **nothing to worry about**.\
We **never disable or stop any active license** before its actual expiry date.

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### <mark style="color:green;">How to fix this issue</mark>

Simply **insert your license key again** in the extension.\
If you still get any error after inserting, please check the details below:

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## <mark style="color:green;">Common Errors & Solutions</mark>

### 🔵 **1. Maximum Device Reached**

This error appears when:

* Your license is already used on **another mobile/number**, or
* You have connected **more than 4 devices** with the same number.

👉 To fix this issue, please read this guide:&#x20;

{% content-ref url="/spaces/Y0fgTGGya7eedNTCP3jK/pages/ZhWWBZUleFP6Ja9R6hXh" %}
[ Error: Maximum Number of Devices Reached](/wa-workflow/errors/error-maximum-number-of-devices-reached.md)
{% endcontent-ref %}

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### 🔵 **2. Invalid License**

If you receive an “Invalid License” error, it usually means:

* A **space** was added accidentally while inserting the key, or
* A **character/letter was missed** or typed incorrectly.

✔ Please re-enter your license carefully.\
✔ You can find your correct license key in:

* Your **registered email**, or
* Your **admin panel**.

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## **Still need help?**

If the issue continues even after entering the correct key, feel free to contact our support team. We are always happy to help.

***


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```

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