How to Use the Quick Reply Feature In WA WorkFlow Feature.

How to Use the Quick Reply Feature

Overview

The Quick Reply feature allows users to create pre-set messages that can be sent with minimal effort. It improves communication efficiency, especially when managing repetitive tasks or inquiries. One of the standout features is the ability to Create Funnels for sending multiple messages in a structured sequence.

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Key Features of Quick Reply

1. Pre-set Messages: Create reusable message templates to save time.

2. Create Funnels: Build message flows that include multiple message types.

3. Status Control: Enable or disable templates based on availability.

4. Sending Delays: Set specific delays between messages for a natural flow.

5. Keyword Automation: Integrate with workflows to trigger funnels automatically.

6. Easy Access: Pin Quick Replies for quick selection from the reply bar.

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Step-by-Step Guide

1. Accessing the Quick Reply Feature

• Go to the Quick Reply section in the application.

• Use the Add Quick Reply button to create new responses or manage existing ones.

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2. Adding a Quick Reply

1. Quick Reply Name:

   • Provide a clear and descriptive name for the quick reply.

2. Pin in a Quick Reply Bar:

   • Enable this option to display the Quick Reply on the main reply bar for quick access.

3. Edit Before Sending:

   • Toggle this option if you want to review or modify the message before it’s sent.

4. Mention All Group Participants:

   • Enable this setting to tag all participants in the group when sending the message.

5. Create Funnel:

   • Turn this on to create a message flow that includes multiple message types.

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3. Creating a Funnel

The Create Funnel feature is one of the best tools in Quick Reply. It allows you to build a structured message flow with multiple messages, intervals, and formats.

Steps to Create a Funnel:

1. Enable the Create Funnel option.

2. Add multiple messages in sequence, for example:

   • Message 1: Product description (text-based).

   • Message 2: Product image (image attachment).

   • Message 3: Product video (video file).

   • Message 4: Audio message.

   • Message 5: Document attachment.

3. Set Sending Intervals:

   • Define the delay time between messages to ensure a natural message flow.

   • Example:

     • Message 1: 5 seconds delay.

     • Message 2: 10 seconds delay.

     • Message 3: 15 seconds delay.

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4. Keyword Automation with Workflows

You can send funnels automatically using keyword automation in the Workflow feature.

Steps to Automate with Keywords:

1. Go to the Workflow section.

2. Set up a trigger keyword, such as "interested".

3. Link the keyword to your Quick Reply funnel.

4. Save and activate the workflow.

Example:

• If a customer sends the message "interested", the funnel will automatically execute. The sequence may look like this:

  • First Message: Text description of the product.

  • Second Message: Product image.

  • Third Message: Product video.

  • Fourth Message: Audio explanation.

  • Fifth Message: Document (e.g., product brochure).

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5. Saving and Using Quick Replies

1. Once the funnel is configured, click Save.

2. Access saved Quick Replies from the reply panel.

3. Pin important funnels to the Quick Reply Bar for quick execution.

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6. Managing and Editing Funnels

• Edit Funnels: Use the edit icon to modify messages, intervals, or content.

• Delete Funnels: Use the delete icon to remove outdated Quick Replies or funnels.

• Organize Funnels: Group and label funnels for easy identification.

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7. Additional Tips

• Use different message formats to engage users effectively (text, images, videos, audio, and documents).

• Set appropriate delays between messages for a human-like flow.

• Combine Keyword Automation with funnels for seamless workflow execution.

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Example Scenario

• Trigger: Keyword = “interested”

• Funnel Flow:

  1. Message 1: “Thank you for your interest! Here's a quick overview of our product.”

  2. Message 2: Product image attachment.

  3. Message 3: Product demo video.

  4. Message 4: Audio message describing product benefits.

  5. Message 5: PDF document containing detailed specifications.

• Delays:

  • Message 1: 5 seconds

  • Message 2: 10 seconds

  • Message 3: 15 seconds

This ensures smooth and engaging communication without manual intervention.

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With Funnels and Keyword Automation, Quick Reply becomes a powerful tool for automating responses and enhancing user engagement effortlessly.